Our customers value our demand for constructive and reliable cooperation to ensure long term partnerships. We promote dialogue between customers and staff to generate added value through technology and knowledge: We supply innovative products that are both efficient and sustainable while providing the Client with specific benefits.
Only the best solution is good enough for us. The use of automation and the process integration required for this are among ICI’s core strengths.
Our goal is to supply the most technically and economically viable with the highest performance solution. This ensures we achieve outstanding customer loyalty and a high level of customer satisfaction.
The on-going development of our services to meet the increasing performance demands of modern manufacturing is a key element in the role we play.
Our staff members appreciate the open, honest atmosphere in our company. This pleasant atmosphere allows them to focus fully on their work and on the customer.
An excellent working environment and the appreciation shown to employees are essential to our success.
At ICI social responsibility means offering young people high quality training leading to good qualifications.
This climate is the perfect environment for high standards of performance, as well as the ability to take on responsibility and make decisions.
The abilities of each individual employee grow as one within the company. Personality is not simply accepted, but encouraged. The guiding principle "people first" underlines and underpins our corporate culture.
We are the customers of our suppliers. We treat our suppliers in the same way as we expect our customers to treat us. Purchases are made according to quality and reliability.
Openness and fair treatment of each other are seen as a top priority. We give preference to suppliers from the local area.
The principle objective of ICI Ltd has always been to become the vendor of choice for our clients. We wish to be the most valued supplier of control and information solutions.
From the beginning, ICI has focused on our client’s success being the most important measure of our own. Whilst other organizations rely on aggressive sales departments, ICI concentrates entirely on providing a level of service and expertise that leads to long standing relationships with our clients.
Our success to date has largely been due to our ability to retain clients and win repeat business, while at the same time establishing a first-class reputation that has allowed us to enter different markets and attract new clients.
Our vision of systems integration is that of working with our clients as a collaborating partner to deliver cost effective and productive results. These results are measured by our client’s improved productivity, efficiency and the return on their investment.
Since the company’s formation ICI have never to date lost a client. This, we feel, is a measure of the competence we demonstrate, the performance we deliver, and the trust we have earned.
To put things simply, the vision of the company is to continue to provide a first class, client orientated service whilst continuing to move into new markets with the same quality led approach. In short if a process can be automated, ICI can provide the solution.